Your Cancellation Rights
There is no minimum duration for this agreement. Should you decide to cancel your account with Charles Stanley Financial Spreads you can do so by writing to us at Charles Stanley Financial Spreads, Moorgate Hall, 155 Moorgate, London, EC2M 6XB.
If you have any open trades with us, your account will remain open until they are closed, filled or cancelled in accordance with the Terms and Policies.
Complaints Procedure
Should you wish to make a complaint about any aspect of our service, you may do so by writing to the Customer Service Department at the address above. If your complaint is not dealt with to your satisfaction, it may be further referred to the compliance manager.
Should you remain dissatisfied with the handling of the dispute, you have the right as a private customer to refer your complaint to the Financial Ombudsman Service (FOS), South Quay Plaza, 183 Marsh Mall, London, E14 9SR.
Copies of our complaints handling procedure are available on request.
Compensation Arrangements
We are covered by the financial Services Compensation Scheme. In the unlikely event that we were to face liquidation and cannot meet our obligations, private customers may be entitled to compensation from the scheme. Most types of investment business are covered 100% of the first £30,000 and 90% of the next £20,000, so the maximum compensation is £48,000. Further information about compensation arrangements is available from the Financial Services Compensation Scheme.
The Contract and law applicable to it
The contract and all future correspondence will be in English. Without agreement to the contrary, English Law will apply.
Tax Laws and Betting Duty
We will pay the Betting Duty in respect of your spread bets. Legislation and tax laws change. You take the risk that your bets may be or become subject to tax (other than betting duty) e.g. because of your personal circumstances, for example if you bet by way of a business. We do not represent or warrant that no tax or stamp duty (other than betting duty) will be payable. You will be responsible for all taxes and stamp duty (other than betting duty) in respect of your bets and will indemnify us against them. If in doubt, you should obtain legal and/or independent financial advice.
Charges
For CFD trading, separate commission and financing charges are made against your account. For the CFD commission rates and CFD financing rates that apply to our instruments, please refer to the Rates and Charges page in the CFD Overview section of the website, or the CFD Market information sheets.
Large orders
For orders which exceed our standard quoted size , there may be a delay if we hedge the order in the underlying market . You will be informed of any likely delay when you place the order.
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